Your Water & Sewer Account

Setting up Your Account

When renting/purchasing a home or business in Kindersley, it is up to the new occupant to set up a water account at the Town of Kindersley Administration Office, 106 5th Avenue East. A water meter deposit of $200 or more will be required at this time, depending on the size of the meter.

Billing

Water bills are mailed out every three months. Payment for a utility service is due upon receipt and is considered past due 30 days after the billing date.

Payment Options

Payment of your water utility bill can be made by cash, debit or night deposit (cheque) at the Kindersley Administrative Office, or online through your financial institution.

*Please note that  it is ultimately the responsibility of the property owner to ensure that all utility accounts with the Town of Kindersley are kept up to date and in good standing. Rental property owners should be aware of this condition as t erminated utility accounts with outstanding balances may be added to the tax roll with respect to the parcel to which the utility services were provided.

Customer Information

The Town of Kindersley depends on all water customers to ensure that their current phone number is on file with their water account.

In the event that a water leak is detected, the primary account holder needs to be contacted to have the line inspected. This can prevent you from having to pay more than you actually consume. The Town also requires that accounts are kept up to date in the event of a temporary disruption of service.

If you have recently changed your phone number or don't know whether your account information is currently up to date, please contact the Kindersley Administration Office at 306-463-2675 and speak with the Utilities Department.

Water Rates

View the Water Rates and Leak Tip Sheet 2016.pdf

View  Water Rates Bylaw 11-14 with amendment 04-15.pdf

As with any service, Kindersley’s water utility is impacted by inflation, operational costs to maintain the Water Treatment Plant, capital expenditures related to infrastructure maintenance and repair, and changes to consumption.

The water utility is to be self-sustainable through user fees and the establishment of utility reserves to offset maintenance to infrastructure, including water and sewer mains, valve replacement, etc. Kindersley’s utility reserve has been depleted in the past few years to pay for necessary infrastructure maintenance. As a result, water and sewer rates need to be adjusted to allow for these reserves to be replenished.

Residential Rates as of January 1, 2016

Residential water rates are separated into two tiers based on consumption.

Tier 1 (0-25,000 gallons per 3-month cycle) – 
          The average household will fall into this first category and will pay $16 per 1,000 gallons consumed.

Tier 2 (more than 25,000 gallons per 3-month cycle) –
          Residential users in this category will pay $18 per 1,000 gallons consumed above the initial 25,000 gallons.

Commercial/Industrial Rates as of January 1, 2016

Commercial/industrial users are charged on a graduated 5-tier system:

Tier 1 0 go 50,000 gallons/billing $16.00
Tier 2 50,000 to 200,000 gallons/billing $18.00
Tier 3 200,000 to 500,000 gallons/billing $19.00
Tier 4 500,000 to 1,000,000 gallons/billing $20.00
Tier 5 1,000,000 and over gallons/billing $21.50

               *all usage based on a 3-month cycle

For example: For a commercial user consuming 240,000 gallons over a 3-month cycle, charges will be as follows:

$16/1,000 gallons for first 50,000 gallons $    800
$18/1,000 gallons for next 150,000 gallons $ 2,700
$19/1,000 gallons for remaining 40,000 gallons $    760
$ 4,260

Sewer Usage Fee

This fee represents 25% of the amount charged for total water consumption.

Water Meters

Kindersley homes and businesses are equipped with radio frequency water meters that monitor themselves every 15 minutes and can be read digitally from outside your property. This technology also documents water usage and allows us to detect leaks that are beyond just an increase in consumption. This information is archived in the meter for a period of 35 days.

Water Meter Information

Water meter and software compatability - Neptune Technologies and Vadim Letters - June 2016 letter.pdf

How to Read Water Meter.jpg

Detecting Leaks

The Town's Utilities Department reviews water usage records when utility bills are prepared. This initiative is taken in order that we may notify customers when a leak is causing an increase in charges to their utility invoice.

Please note: Customers will be billed for all water that passes through a water meter. If a leak is detected and you are unable to find the cause, you may need to call a plumber.

Check the following sources for leaks:

Toilets (the cause of 95% of leaks Bathtub/Shower/Sink faucets Dishwashers
Fridges (plumbed for water/ice) Indoor and Outdoor taps Washing machines
Underground sprinklers Water softeners Taps running to prevent freezing

Leaks may not always be noticeable by dripping water but may be the result of a valve that is not entirely closed. Leaks often go undetected and can occur for months or even years before becoming noticeable.

To ensure your toilet isn't running, place a few drops of food colouring in the tank at night. If any of the colour comes through the bowl by morning there may be seal that requires repair.

Re-Reads and Meter Tests

At the customer's request, meters will be re-read, or customers can read their meters and call the number in to confirm an accurate reading was received.

Also at the customer request, a meter will be pulled and tested, and a new meter installed. If the meter tested is working properly, a charge of $125 will be billed.

To make any of these request, contact the Town of Kindersley Utilities Department at 306-463-2675.

Winter Water Meter Tips for Mobile Home Owners

As a mobile home occupant, there are some specific actions or considerations that you or the property owner should undertake during winter months. These will ensure that your water meter and pipe infrastructure remain in good use and free of incidents that may require repairs during colder months.

Here are some tips to make you more successful in prevent water maintenance this winter:

  • Water pipes and meters should be heat taped and wrapped with insulation to prevent freezing. (Unlike in homes with permanent foundations, mobile home meters are exposed to outdoor temperatures underneath the structure.)

          The best way to apply heat tape is to wrap the tape in a figure 8 pattern around the base of the meter. The heat tape should be applied 
          
starting where the line comes out of the ground up to the bottom of the home of your home.

  • If there already is heat tape and insulation applied, check it in the fall and periodically over the winter months to ensure the heat tapeisworking.

          Effective heat tape should be soft or warm to the touch. If in doubt, replace it.

Please also note:

  • If your water meter breaks due to freezing, the cost of replacing the meter is the responsibility of the homeowner or tenant.
  • If a leak is detected, try to determine if it is the water meter or the piping causing the leak. If the issue is with pipes, seek advice from a plumber. It is the responsibility of the homeowner or tenant to ensure there are no leaks.

We hope this information assists in providing you with a worry-free winter. For any additional questions, please contact the Town of Kindersley at 306-463-2675 or submit a  concern online .

Tips on Water Conservation