Do applicants have to pay your organization any fee or start up costs of any kind in order to be employed with you? (This includes but is not limited to, clothing, equipment, purchase of company products, licensing fee, etc.) If yes, please identify the fees/costs:
No
Employer/Company Name
Energy Dodge
Job Title
Warranty Administrator / Customer Experience
Number of Positions Open:
1
Posting Start Date:
November 20th, 2024
Application Deadline:
December 31st, 2024
Employment Category:
Administrative Office, Business Admin, Finance
Employment Status:
Full-Time
Contact Name:
Brendon Smit
Contact Email:
Contact Phone:
306-463-4700
How Will Employee Be Compensated?
Wage/Base pay plus commission/bonus hours
Description:
Energy Dodge is seeking a full-time Warranty Administrator to manage warranty claims and ensure efficient processing. Ideal applicants should have knowledge of vehicle systems and experience in administrative roles, with a minimum of one year in a similar position. This is an exciting career opportunity offering full-time employment, comprehensive group benefits, and a supportive team environment. We are looking for an organized, detail-oriented individual with strong communication skills.
At Energy Dodge, we offer:
- Industry-leading wages
- Comprehensive benefits package
- Competitive, employer-matched pension plan
- Staff and parts service discounts
- A supportive and fun team atmosphere
Responsibilities:
- Provide an exceptional customer service experience
- Review and process warranty claims, ensuring all documentation meets audit requirements
- Handle new vehicle damage processing
- Communicate with service advisors, technicians, and customers regarding warranty policies and claim statuses
- File warranty claims with the manufacturer and follow up on approvals
- Maintain records of all warranty transactions and status updates
- Ensure compliance with warranty requirements, identifying any discrepancies
- Utilize computerized systems to track claims, inventory, and records
- Assist with parts and service department tasks as needed
- Conduct daily customer follow-up calls to provide the best possible experience
- Monitor Customer Experience (CX) goals to ensure they are met
- Perform ongoing CX reporting and training, continuously seeking ways to enhance CX processes and achieve exceptional customer service
How to Apply:
Email your resume and cover letter to brendons@energydodge.com